Privacy Policy

Effective date: 10 April 2026

1. Who we are

Staces
Email: support@staces.co.uk

2. What information we may collect

• Contact details you provide, such as name and email address.
• Support communications and correspondence.
• Technical and diagnostic information, such as device type, browser type, operating system, IP address, app version, and crash logs.
• Usage information relating to how an application is accessed or used.
• Account, transaction, or subscription information where relevant to a specific application.

3. How we use information

• To provide, operate, maintain, and improve applications and support services.
• To respond to support requests and service enquiries.
• To monitor performance, troubleshoot issues, and keep services secure.
• To manage accounts, subscriptions, billing, or administration where applicable.
• To comply with legal obligations and enforce our terms.

4. Lawful bases

Where applicable, we rely on one or more of the following lawful bases:

• performance of a contract;
• legitimate interests;
• compliance with a legal obligation;
• consent, where specifically requested.

5. Sharing information

We may share information where reasonably necessary with:

• hosting, infrastructure, analytics, and support providers;
• payment or platform providers where relevant;
• professional advisers, insurers, or auditors;
• regulators, public authorities, courts, or law enforcement where required.

We do not sell personal data.

6. International transfers

If information is transferred outside the UK, we take reasonable steps to ensure appropriate safeguards are in place where required.

7. Data retention

We retain personal data only for as long as reasonably necessary for the purposes described in this policy, including legal, accounting, security, and dispute-resolution requirements.

8. Security

We use reasonable technical and organisational measures designed to protect personal data. No method of storage or transmission is completely secure.

9. Your rights

Depending on applicable law, you may have rights to request access, correction, deletion, restriction, objection, or portability of personal data.

Requests may be sent to support@staces.co.uk.

10. Children

Unless explicitly stated for a specific application, our applications are not directed at children. If you believe personal data has been provided inappropriately, contact us.

11. Third-party services

Applications may link to or rely on third-party services. We are not responsible for the content or privacy practices of third parties.

12. Changes to this policy

We may update this Privacy Policy from time to time. The latest version will be posted on this page with an updated effective date.

13. Contact

Staces
support@staces.co.uk